What a big game!"404 ERROR" saved Microsoft $ 48 million

2025-01-28 06:57:15|Myriagame |source：minecraft skins

Almost everyone who uses the IE browser is impressed by the "cannot display the page" (404 ERROR), and this page is actually a large game of chess under Microsoft.

According to Microsoft statistics, in the era of IE7, the Microsoft IE department customer service center received the most inquiries that the IE browser popped up "the page cannot be displayed" and could not load any webpage.In fact, the most reason for this problem is that users do not insert network cables, and customer service will guide users to check the network settings when they receive such inquiries.Therefore, Chen Benfeng added a prompt of "diagnostic connection" when designing IE8 pages 404 to guide users to check the network connection problem independently.

The impact of this small improvement was unexpectedly powerful.Chen Benfeng said that after the release of the IE8, the customer service cost of the IE department was reduced from 50 million US dollars to $ 2 million.Of course, in addition to the changes in this page, the reduction of customer service costs, as well as the enhancement of the overall use of IE8 and the optimization of the IE customer service department.

Although the IE browser has continued after many iterations, the design has continued; it only changed the content from the guidance user to the manual check network to the one -key detection network that provided the button.

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