GameStop investigates the incident of forced bundling of Switch2 pre-sale packages in New York stores

2025-04-29 22:02:19|Myriagame |source：minecraft skins

Hundreds of consumers recently flocked to GameStop physical stores to book Nintendo Switch 2, but the Astoria store in Queens, New York was complained about forcing high-priced packages.Emmy Award-winning audio engineer Elea Tsentzelis posted on the X platform that the store "forced" customers to purchase bundled packages containing protective shells, films and other accessories to raise the price.

"This GameStop mandates the purchase of packages, including protective shells, films and other accessories," Tsentzelis wrote. "They claim that they can't book the host separately, but everyone understands the trick. I personally want "Dong Qigang: Bananali Full Open" and films so it doesn't matter, but many people left directly."

This kind of tie-up is not uncommon, but it should usually be voluntary rather than compulsory.Merchants are trying to increase profits by bundling non-essential accessories (especially private brand products), and the new host release period is also the peak of promoting extended warranty services.But forced consumption obviously exceeded the line, which directly led some customers to give up bookings and prompted GameStop to announce the launch of an investigation.

The GameStop customer service account stated in a reply tweet: "We are actively investigating this matter. Affected customers can contact us through private messages to compensate."The problem is, how to verify the identity of customers who arrived in the store on the same day? In the case of extremely shortage of Switch2 inventory, it may be difficult to implement remedial measures.

A reporter's on-site visit found that before the opening of the Astoria store, only less than 100 Switch2 stocks were allocated, most of which were bundled with "Mario Kart: World".As the last retailer to open Switch2 pre-sales, GameStop's booking process is a disaster: the official website and APP collapsed instantly, and a large number of consumers were forced to give up.A few hours later, the official announcement was that the pre-sale was sold out.

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